COVID-19 – IMPORTANT INFORMATION & FAQ
GAGEMOUNT ANIMAL HOSPITAL IS TAKING ALL PRECAUTIONS NECESSARY TO REDUCE THE EXPOSURE OF OUR STAFF AND CLIENTS DURING THE COVID 19 PANDEMIC.
We are back to our normal hours of:
Monday to Friday – 8 a.m. to 6 p.m.
Saturday – 8 a.m. to 1 p.m. – varying Saturdays for appointments with Dr. Danielle Harkness.
This is a highly unprecedented and stressful time for frontline staff and clients alike. During this pandemic, our staff is performing to their capacity and ask for your patience, respect and understanding.
Our phone lines are extremely busy, so if your call goes to voicemail during business hours, please leave a message and your call will be returned. Please do not call multiple times. We will call you back when we are free.
If you call outside of business hours, please leave a message (905-389-7387) or email us at [email protected] and your concern or request will be addressed the following business day. Please practice patience during this time.
If you need to come into the hospital for an appointment, to pick up food or meds, you’ll be asked to stay behind the barrier set up at the front foyer entrance and someone will help you momentarily. We ask that only ONE person come into the hospital at any given time.
If you are early for your appointment, we kindly ask you wait in your car or outside the hospital with your pet until your appointment time.
Please note: we are currently only accepting VISA and MASTERCARD payments. Cash and Debit payments are not being accepted for health and safety reasons at this time. We are asking you to call in your credit card information to prepay for medications or food.
FAQs (frequently asked questions)
*WHAT APPOINTMENTS ARE BEING SEEN AT THIS TIME?
Gagemount Animal Hospital has some good news for our clients: the government has given vet clinics the green light to resume seeing all patients, including non-urgent appointments such as those requiring vaccinations and heartworm testing. However, we are still remaining cautious and continuing curbside appointments as well as asking our clients to call ahead and prepay for food and medication.
Since we’ve had to previously postpone many of our patients’ regular visits during this time, there could be a 1- to 2-week wait for routine appointments. We appreciate your continued patience and understanding.
If you’re unsure if your pet should be seen for health reasons, please call (905-389-7387) or email us at [email protected].
*HOW DO I ORDER FOOD OR MEDICATION FOR MY PET?
You can email your request to [email protected] and you’ll receive a confirmation email that day or the following business day regarding if we have stock, pricing and how to prepay. Or you can call your request into the hospital – 905-389-7387. Please note our phone lines are exceptionally busy during this time and we ask for your patience.
Please note: due to overwhelming demand from hospitals across Ontario, orders from our suppliers are delayed and in some cases, limited. Please give yourself (and us) ample time to get in any medication or food you may need for your pet. If we do not have what you require, please note we are not able to rush any orders to be delivered. We have no control, whatsoever, when our food and medications arrive. Our orders are, on average, coming in 5 – 7 days after the orders are placed, and not the usual next day delivery. We ask our clients to stay well prepared and take into consideration the delays in our hospital receiving orders.
*MY PET HAS RUN OUT OF FOOD AND IT’S ON BACKORDER. WHAT DO I DO?
If you normally buy your pet food through us, and it’s out of stock or back-ordered, you may need to use a food from the pet store until we can get your food in. There is a great variety, and although not prescription foods, these can do in a pinch until your food arrives. Alternately you can home-cook meals for your pets until such time that your food arrives. There are a number of pet food recipes that can be found online.
* DO I NEED TO BE CONCERNED ABOUT MY PETS AND COVID-19 ?
This is still a very much a predominantly human disease, but we can’t completely ignore the role of animals even if it’s small. We can use simple, practical and basically free measures to reduce the presumably low risks to and from animals, and we should:
- If you’re infected, limit contact with animals.
- If someone in your house is infected, keep your animals away from other animals and people.
- Social distancing includes your pets. Keep your pets away from other people and animals outside your household, just like you should be doing with yourself.
* WHO CAN I CALL IF I HAVE AN EMERGENCY AND YOU ARE CLOSED ?
Mohawk Animal Clinic ( until 10 pm ) 905-389-2286
Hamilton Regional Emergency Veterinary Clinic ( after hours ) 905-529-1004
We at Gagemount Animal Hospital are dedicated to serving our clients during this difficult time. We ask for your continued patience and understanding as we are faced with new challenges on a daily basis. We’re taking all necessary precautions to keep our staff and clients healthy, the environment safe and the hospital up and running.
From our family to yours, we wish everyone good health and well-being.